Yezwe Product and Shipping Policy

Welcome to Yezwe Apparels Pvt!

About Us:
We are a Kerala-based company established in 2019, specializing in our own production of apparel. With a focus on quality, each product undergoes meticulous inspection before reaching our customers. While we strive for perfection, we understand that preferences may vary, hence we have formulated the following policies to ensure fairness to all our customers.

 

Terms & Conditions:

•   Shipping Policy

1. Processing Time: Orders are made to order, so each product has a different dispatch time, which we mention on each product page for better understanding. This allows you to plan and confirm your order accordingly.
2. Shipping Methods: We offer standard and expedited shipping options. Delivery times vary based on your location and chosen shipping method.
3. Domestic Shipping: We ship nationwide. Domestic orders typically arrive within 3-7 business days after dispatch.
4. International Shipping: We provide international shipping to select countries. Delivery times range from 7-21 business days, depending on the destination.
5. Shipping Rates: Shipping rates are calculated by weight and shipping method. You can view the shipping cost during checkout before finalizing your order.
6. Tracking Information: Once your order is shipped, you'll receive a tracking number via email or SMS. Use this number to track your package's status.
7. Delivery Assistance: If you encounter any issues with your delivery, such as delays or lost packages, contact our customer support at [info@yezwe.com] for assistance.
8. Shipping Restrictions: We do not ship to P.O. boxes or APO/FPO addresses. Certain items may have international shipping restrictions due to customs regulations.
9. If your order is delayed beyond the estimated delivery date due to courier issues, we will keep you updated with the latest information.
10. We are not responsible for delays caused by the courier service once the package has been handed over for delivery. However, we will continue to follow up with the courier to ensure the product is delivered as soon as possible.y.
11. Policy Updates: We reserve the right to update our shipping policy. Any changes will be posted on this page.

• Return Policy:

• Damaged or defective items must be reported within 24 hours of delivery to be eligible for a return. We will arrange for a return pickup or provide instructions for returning the product using a courier service. Once the return is received, we will exchange the item for the same one. Alternatively, the customer can choose a different product of the same or higher price, or opt for store credit for future purchases.
• For sizing issues, customers can request a replacement in the desired size within 3 days of receiving the product. Customers are responsible for covering the size exchange shipping.
• Products must be returned in their original condition, unused, and unworn, with intact tags for eligibility.
• Returns for damaged products will be arranged by us, with us covering the courier charges.

• Quality Assurance:

• Quality checks are conducted before dispatching orders to ensure customer satisfaction.
• In cases of damage during transit, please inform us promptly for a replacement. We will cover the courier charges for returning the damaged item.

• Refund Process:

• Refunds will only be provided for missing parcels during transit. Once verified, refunds will be initiated promptly.
• Any inconvenience fee for cancellations made after dispatch will be deducted from the refund amount.
• Refunds for COD orders will only be provided after deducting the convenience fee, which is non-refundable.
• Refund requests due to delivery delays will not be accepted if the package has been dispatched on time and is in transit.
• If an order is lost or damaged in transit, we will work with the courier to resolve the issue and provide options, which may include a replacement or refund, depending on the situation.

• Additional Notes:

• Colors may appear slightly different due to screen settings and display variations.
• Door-to-door delivery depends on courier service availability.
• Customers are advised to verify the size chart before placing an order to avoid issues with size exchanges.
• Returns are not accepted for personal preference.
• Exchange, and return options do not apply to sale/discounted and customized items
  
• Exchange or return options do not apply to customized items. Free alteration may be provided if possible; otherwise, no exchange or return is allowed.

Partial Payment (COD) Policy

• • We provide a Partial Payment option for COD orders to ensure flexibility. Please review the key points of our policy below:

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    Eligibility and Availability

    • COD is available with partial payment only for select pin codes in India.
    • Full COD is not available.
    • Customers are required to pay a non-refundable partial advance at the time of placing the order.

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    Cancellations

    • Before Order Processing:

      • Customers can cancel their order before the processing stage.
      • The partial advance payment will be refunded in full.

    • After Dispatch:

      • Once the order is dispatched, cancellations are not allowed.

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    Delivery Timeline

    • COD orders may take 4+ additional days beyond the standard delivery timeline for prepaid orders.
    • Once the order is shipped, customers will receive a tracking link to monitor the delivery progress.

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    Failed Deliveries and Refunds

    • If the customer fails to accept delivery after dispatch:
      1. The advance payment will not be refunded.
      2. Custom Orders: The parcel can be reshipped upon payment of additional shipping charges.
      3. If the customer remains unavailable, the advance payment will be converted into store credit for future purchases.

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    Returns

    • Returns for COD orders are subject to our standard return policy.
    • Advance payments for COD orders remain non-refundable in the case of returns.

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    Important Notes

    • COD is limited to specific regions and orders only.
    • Providing accurate address and contact information ensures smoother delivery.
    • Repeated failure to accept COD deliveries may result in restrictions on the COD option for future purchases.

• RTO (Return to Origin) Policy

  At Yezwe, we are committed to ensuring that your shopping experience is as smooth as possible. However, there are situations where a product may be returned to the origin due to delivery issues or incorrect details.

  Reasons for RTO:

  1. Incorrect Address: If the address provided by the customer is incomplete or incorrect.
  2. Customer Unavailable: If the customer is unreachable, or if delivery attempts fail due to the customer not being available to receive the product.
  3. Refused Package: If the customer refuses to accept the package at the time of delivery.

  RTO Process:

  1. Delivery Attempt: Courier will attempt to deliver the product up to three times. If delivery fails due to any of the reasons listed above (e.g., incomplete address, unreachable customer, or refusal), the product will be returned to us.

  2. No Refund After RTO: Once the product is returned to us, no refund will be issued. We will contact the customer to arrange for reshipping.

  3. Reshipping: If the customer wishes to have the product resent, we will assist with the reshipping process. However, the customer is responsible for any additional shipping charges. Customers can opt for reshipping payment, which will need to be made prior to reshipment.

  4. Store Credit: If we do not receive any updates or if the customer opts not to reship, we will issue store credit for the amount paid, excluding shipping charges. This store credit can be used for future purchases.

  5. Partial Payment (COD): For COD orders, the advance payment will be kept as credit and will not be refunded. The customer will need to pay the remaining balance for reshipping if requested, and the order will need to be paid for in advance.

  6. Contact Us: Customers can contact us at info@yezwe.com for assistance with reshipping or any RTO-related issues.

  Important Notes:

  • Reshipping will incur additional charges, which will be the customer’s responsibility.
  • In case of partial payments (COD), the advance payment will not be refunded.
  • It is the customer’s responsibility to provide the correct address and ensure availability to receive the product.
  • If we do not receive updates within a reasonable period, the product will be marked for store credit.

FAQs (Frequently Asked Questions):

1. Can I cancel my order after it's been dispatched?

• There is no option to cancel an order after it has been  processed. Our made-to-order process ensures sustainable production by avoiding mass production and minimizing waste. Please contact us if you have any queries.

2. How does Cash on Delivery (COD) work?

• For COD orders, a partial payment will be required to confirm the order, covering the convenience fee. The remaining amount can be paid upon delivery. The convenience fee is non-refundable.

3. How do I return a damaged or defective item?

• Inform us within 24 hours of delivery. We will arrange a return pickup or you can return the product using a courier service.

4. What if I need to exchange for a different size?

• You can request a replacement in the desired size within 3 days of receiving the product. Customers are required to pay for the size exchange shipping. Please refer to the size chart before placing an order to avoid exchange issues.

5. What if I receive a damaged item?

• Please inform us promptly, and we will arrange for a replacement. We will cover the courier charges for returning the damaged item.

6. When will I receive my refund for a missing parcel?

• Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account.

7. What if the color of the product looks different from what I saw online?

• Colors may appear slightly different due to screen settings and display variations. Please refer to our product catalogue for accurate details.

8. Are there any exceptions to the return policy?

• Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.

Additional FAQs:

1. What customization options are available?

• We offer customization in color, feeding length, and size. Once we receive the size measurements, we will carefully craft the product for the individual.

2. How does customization work?

• As our products are our own production, we craft each item according to the individual's specifications, ensuring a perfect fit.

3. What is the dispatch time?

• Dispatch time will vary across products. Please confirm before placing the order, as some items may take extra time to craft for the perfect fit.

4. Where are you based?

• We are based in Kerala, Malappuram.

5. Do you have any outlets?

• Yes, we have an outlet under the brand of WOW (World of Women) in HilitE Mall, Calicut, 2nd floor.

General Refund Policy:

1. Credit and Debit Issues:

• If there are any payment discrepancies, such as debited but not credited, please contact your bank for verification. We are not responsible for banking issues.

2. Your Orders & Deliveries: Our Commitment To You
   • Once your order is on its way, we ensure it reaches you! While we'll assist in tracking and resolving any delivery issues, rest assured that delivering your order promptly is our top priority. However, please understand that delivery times are solely in the hands of the courier service.

By placing an order with us, you acknowledge and accept the above policies. We are committed to providing you with the best possible service, and should you have any further queries or concerns, please do not hesitate to contact us.

 

 

Terms and Conditions
https://yezwe.com/pages/terms-and-condition

Privacy and Cookies Policy
https://yezwe.com/pages/privacy-policy