FAQ

We are Indian-made and from Kerala, specifically in Malappuram, India.

Yes, we operate a physical outlet under the brand of WOW (World of Women) situated in Hilite Mall, Calicut, on the 2nd floor

To sign up for our newsletter, navigate to the bottom of our homepage and locate the newsletter signup link. Enter your email address there to subscribe to our mailing list.

If you're interested in knowing when an item will be restocked, visit the product page of the specific item. There, you'll find a product restock request option. Subscribe your email address to receive notification when the item is back in stock. We prioritize restocking most requested items and best sellers. If a specific product isn't restocked, we may introduce something similar in the future. To stay updated, subscribe to our email list.

Typically, only one promotional or discount code can be applied to an order unless stated otherwise

Our product range includes modest and western wear for junior girls and ladies, hijabs, accessories, as well as dresses in plus sizes and extra small sizes.

• Once your order has been dispatched, you'll receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your delivery.

Orders can be canceled at any time before dispatch or processing, and you will receive a full refund without any extra fees. If the order has already been processed, a credit will be added to your store account for future purchases. However, once an order has been dispatched, cancellation is no longer possible. This policy supports our commitment to sustainability, as we follow a made-to-order process that avoids mass production and minimizes waste. Additionally, customized items or sizes below Small and above XXL cannot be canceled after processing, as these unique items cannot be resold to other customers.

Dispatch time varies depending on the specific product. It's advisable to confirm before placing your order, as some items may require additional time for crafting to ensure a perfect fit.

To determine the correct size for your order, please refer to our size chart available on the product page. Our sizes range from XS to XXL, with some products also available in XXXL. Additionally, you can check the size chart and model's size on the product page for better understanding. For further assistance with sizing, feel free to email us at Support@yezwe.com

We offer customization in color, feeding length, and size to tailor the product according to your preferences. Once we receive your size measurements, we meticulously craft the product to ensure a perfect fit.

Since our products are produced in-house, we carefully craft each item according to the individual's specifications, ensuring it meets their requirements and preferences. You can provide the customization detail when placing the order through a note.

Customization in length and feeding can be done free of cost. However, any model changes and sizes beyond 2XL will incur additional charges. Please contact us for specific pricing details based on your customization requirements.

While we strive to provide accurate representations of our products, colors may appear slightly different due to screen settings and display variations. For precise details, please refer to our product catalog

We accept various payment methods, including credit/debit cards, GPay, PhonePe, UPI, and bank transfers. Please refer to our payment policy for more detailed information.

Delivery times vary depending on your location and courier service availability. Typically, orders are delivered within the estimated timeframe. For more specific details, please refer to our shipping policy

If your package has not reached you by the expected delivery date, please contact us at Support@Yezwe.com, and we will endeavor to resolve any issues promptly.

Free shipping is available for prepaid orders within Kerala only.

We are not currently offering international shipping services. However, we are working on it and will start accepting orders from international customers soon. Stay updated!

We ship to several countries worldwide. For specific information regarding shipping to your location, please refer to our shipping policy or contact us directly.

Estimated shipping and delivery timelines for both domestic and international orders can be found on the product page. Generally, domestic orders take about 5-7 days, while international orders may take 7-10 days to reach you. If you've placed an order with multiple items, please note that they may arrive in separate shipments. Additionally, please be aware that estimated delivery times are indicative and may be subject to unavoidable delays beyond our control. Rest assured, we'll keep you informed in case of any such delays

Yes, you can place a new order for the items of your choice at any time as long as they are in stock.

We offer size replacements for garments that do not fit. You can change the size on the website. The product must be in its original condition, and the exchange will be processed within 3 days.

There may be situations in which you were not able to return items within the 3 days. In such cases, please contact our Customer Service Team at Support@yezwe.com or through the Contact Us page to file a complaint. Complaints are handled on a case-by-case basis

o At the moment, you will not be able to contact the courier company directly. However, once our courier representative contacts you to schedule the pick-up of a return item, you may provide your preferred timings to them

Typically, the courier representative will contact you within 2-5 days from the day you requested a return. However, the time may vary depending on the courier.

o In the rare event that the product is not of our standards, we offer several reasonable options to handle the issue. You can return the item in the same condition as you received it, with the original box and/or packaging intact. Once we receive the returned item, we will inspect it. If the item is found to have any manufacturing defects, we can either send the same item, allow you to choose any available item as a replacement, or credit your account with YEZWE for future purchases.
o Alternatively, in the case of minor damage, you may contact us and receive an additional 10% discount on the product by providing pictures of the damage.
o For any queries, please contact our team at Support@yezwe.com so we can assist you properly to resolve the issue. We will cover the courier charges for returning the damaged item.

In the event you received an incorrect product, please email Support@yezwe.com with your online order receipt and a picture of the product you received. As soon as we get the proper information, we will take care of the issue as promptly as possible

There are several scenarios where returns are not possible, including:

• Return request made outside the specified 3-day timeframe from delivery.
• Returns are not accepted for personal preference. Cash on delivery, exchange, and return options do not apply to sale/discounted and customized items.
• Product is customized, used, damaged, or not in the same condition as received.
• Anything missing from the package including price tags, labels, original packing, freebies, and accessories.
• Goods made to your specifications or clearly personalized.
• Goods not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Goods inseparably mixed with other items after delivery.
• Return of custom-made, pre-stitched, or prepared goods as per your specific order.
• Sale items, clearance items, or items purchased with coupons cannot be refunded or returned.

If your cancelled order has not been shipped/Processed yet, the full amount paid including the shipping fee will be refunded.

If you have paid through Cash on Delivery (COD), the money would be refunded in bank balance or in the form of reward points credited to your Yezwe Wallet balance

Refunds for missing parcels will be initiated promptly once verified. Please allow some time for the refund to reflect in your account

If you have paid through electronic means (Credit or Debit card), the paid amount will be refunded to your card. The amount paid may take up to a month to reflect in your card statement depending on individual’s bank process. You can choose to get a bank refund or refund via store credit if you have paid through Debit/Credit card or net banking

If you have not yet received a refund, first check your bank statement or contact your credit card company. Depending on your bank, it may take some time before your refund is processed. If you have still not received your refund, kindly contact us at Support@yezwe.com. Please allow 3 business days for the refund to appear on your statement. If you haven’t received a refund yet, first check your bank account again. Then contact your bank or credit card company, it may take some processing time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us so we can better assist you.

Once we receive your returned item, we will notify you and start with the Refund Process immediately. However, it may take up to 2-14 days for your bank to process the payment and to reflect it into your account. For UPI Payment, a refund will be sent back to your original Payment account that was used for the purchase.

Note: Convenience fees such as Cash on Delivery Fees and Shipping Fees are not refunded.

If you're facing any payment discrepancies, like being debited but not credited, we're here to help! Contact your bank for verification, and remember, we're here to support you through any banking issues. Please note that the resolution of payment discrepancies is solely based on the banking process.

Interested in collaborating with us? Whether you're a model or content creator, we're open to working together! Visit our collaboration form here or send us a direct message on Instagram @yezweofficial to start our creative journey together.