Refund & Exchange Policy
At Yezwe, your satisfaction is our top priority. If you notice defects, damages, or if you've received the wrong item, please contact us immediately. We offer a 3-day return policy from the date of delivery to ensure your satisfaction.
Cancellation Policy:
Before Processing:
Orders can be canceled at any time before they are processed. You will receive a full refund with no extra fees.
After Processing:
Once an order has been processed, cancellations are not allowed. Our made-to-order process ensures sustainability by avoiding mass production and reducing waste. We only begin creating a product once we receive a customer’s order.
Customized Items:
Orders for customized items cannot be changed or exchanged for a different size once they are processed. These items are made-to-order based on individual preferences, and we cannot resell them. We cannot accommodate size changes to a larger size. However, alterations to make the item smaller can be arranged. Any adjustments must be made with the same dress, and we are happy to assist with such alterations if possible.
Return & Exchange:
To initiate a return or exchange, please mail us directly info@yezwe.com.
Eligibility for Return:
- The product must be unused, in its original condition, with tags and packaging intact.
- You must contact us within 3 days of receiving the product to initiate the return for an exchange for the same item.
Exchange for Damaged Products:
If the product is damaged upon delivery, once the return is received, we will exchange it with the exact same item, ensuring no discrepancy in the replacement.
Or Customers may opt for store credit for the same or higher-priced items instead of a replacement.
Exchange for Size Issues:
For sizing issues, we offer size exchanges for the same product within 3 days of receiving the product. If the desired size is unavailable, customers will need to choose another item of the same or higher price or opt for store credit.
Refunds:
Refunds will only be processed in the following cases:
- If the product is canceled before the order is processed.
- If the parcel is missing while in transit or during delivery by the courier. In cases where the parcel is marked as delivered but not received, we will work with the courier service to resolve the issue.
Refund Process:
Once we receive and inspect the returned product, we will notify you if your refund is approved. Refunds will be processed to the original payment method. Please allow 5 to 7 working days for your bank or credit card company to complete the process.
Important Notes:
- Custom items, sale items, or sale-time orders are non-returnable, non-refundable, and non-cancelable once the order is placed.
- If a product is damaged or missing in transit, we will work with the courier service to resolve the issue. Either a replacement or a refund will be issued depending on the situation.
Thank you for choosing Yezwe. We strive to make your shopping experience as smooth as possible. For any further questions or clarifications, please feel free to reach out to us.
