We understand that sometimes things don't work out as expected. That's why we offer a 3-day return policy from the date of delivery. If you notice any defects, damages, or if you've received the wrong item, please contact us immediately
If an order is canceled before it is dispatched or processed, customers will receive a full refund without any extra fees. Cancellations can be made at any time before dispatch. If it is processed, the credit will be added to the store account, and customers can use it for future purchases.
There is no cancellation option after dispatching the order. We follow a made-to-order process to ensure sustainability by avoiding mass production and minimizing waste.There is no option to cancel an order after it has been dispatched. Our made-to-order process ensures sustainability by avoiding mass production and minimizing waste. We only begin creating a dress once we receive an order from a customer.
Please note that customized items or sizes below Small and above XXL cannot be canceled after processing, as these items are made to unique preferences and cannot be resold to another customer due to their unique nature.
To start a return or exchange, email us at support@yezwe.com with your order details, including the order number, name, address, phone number, email address, product name, color, and the reason for the return. If there's any damage, please attach a photo for our reference. We'll provide you with further instructions and a return shipping label.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the order number of the purchase.
For damaged products, we offer a 3-day return policy. Items must be returned in their original condition with tags and packaging intact.
For sizing issues, we provide size exchanges within 3 days of receiving the product. Customers are responsible for covering the shipping costs for size exchanges. If the desired size is not available, or it's based on stock availability, customers can choose a different item of the same or higher price. Alternatively, they can opt to receive store credit to use for future purchases.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund as well. Typically, this process may take 5 to 7 working days.
Refunds will be processed to your original payment method upon approval, with processing times varying by bank or credit card company.
We reserve the right to update our refund policy. Any changes will be posted on this page.
For further assistance with refunds, contact us at support@yezwe.com. We're here to help!
