Refund, Exchange, and Cancellation Policy

Yezwe Return, Exchange & Cancellation Policy

Every Yezwe piece is made to order after you place your order. Please check the size chart, product details and dispatch time before ordering. For any request, mail us at info@yezwe.com with your order number.

1. Cancellation

  • Within 4 hours (before processing): Full refund to your original payment method, including shipping fee.
  • After 4 hours or once processing starts: You can still cancel, but the full amount will be given as store credit only.
  • After dispatch: Shipping charges and an inconvenience fee of ₹80–₹100 will be deducted. The balance amount will be given as store credit.
  • COD orders: COD orders cannot be cancelled. The COD advance amount is non-refundable.
  • Customized orders: Cannot be cancelled once processing starts.

2. Exchange – 7 Days

  • Standard sizes from XXS to 7XL can be exchanged within 7 days of delivery.
  • The product must be unused, unwashed, with original tags and packaging.
  • For size exchange, the customer pays the shipping charge.
  • If your size is not available, you can choose another product of same or higher value, or take store credit.

3. Returns – Store Credit Only

  • Standard sizes from XXS to 7XL can be returned within 7 days of delivery, unused and with tags.
  • All returns (prepaid and COD) are given as store credit only. No bank or cash refund. You can use it to buy any dress from Yezwe.
  • Return shipping is paid by the customer.

4. Damaged, Wrong or Missing Product – Free Exchange

  • Damaged, defective or wrong product: Inform us within 24 hours of delivery with clear photos. We will exchange it without any extra fee. Pickup and reshipping is on us.
  • Missing parcel: Once the courier confirms the parcel is lost, we will reship the same product free of cost.

5. Not Eligible for Return or Exchange

Except when the product is damaged or wrong:

  • Customized / custom-made items (custom measurements, length, feeding or colour changes). Free alteration may be done if possible.
  • Sale and discounted items.
  • Add-on and bundle items like hijab, accessories, gift cards and complimentary gifts.
  • Products that are used, washed or without tags.

6. Store Credit

  • Store credit is added to your Yezwe account and is valid for 1 year. Use it on any product.
  • Coupon codes cannot be applied when using store credit or COD.

7. Refund Timeline

  • Refunds for cancellations within 4 hours are processed to your original payment method within 5–7 working days.
  • If amount is debited but not credited, please check with your bank. We are not responsible for banking delays.

At Yezwe, we make products only after receiving orders. This reduces waste and supports responsible production. For any help, contact us at info@yezwe.com.